Support, employer inquiries, privacy requests, and accessibility assistance, each with a real response commitment.
Effective July 28, 2026
Every message to OnPoint BioHealth is read and answered by a person on our team. Choose the channel that fits.
For help with the app, your scans, your results, orders, billing, or your account, email support@onpointbiohealth.com. In the app, you can also open a support ticket from the Me tab, which routes directly to our support queue with your account context attached. We aim to respond to all support requests within one business day.
Interested in bringing OnPoint BioHealth to your workplace, or partnering with us? Book a demo or email support@onpointbiohealth.com. We will schedule a walkthrough, discuss your team's goals, and arrange a site assessment for scanner placement.
To exercise any privacy right described in our Privacy Policy, including access, correction, deletion, or portability, email support@onpointbiohealth.com with the subject line "Privacy Request." We will verify and respond within the timeframes required by applicable law.
If any part of our website or app is difficult for you to use, email support@onpointbiohealth.com with "Accessibility" in the subject line. See our Accessibility statement for our commitments.
Media inquiries: support@onpointbiohealth.com.
OnPoint BioHealth
Austin, Texas, United States